This privacy policy sets out how NE1 Counselling uses and protects any information that you give to NE1 Counselling when you use this website.

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NE1 Counselling is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

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Please note that NE1 Counselling may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Changes will be made clear through our 'last updated' text above. This policy is effective from 06/11/2023 and was updated on 08/05/26.

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At NE1 Counselling CIC, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This policy explains how we collect, use, and protect your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Information We Collect

We only collect information that is necessary to provide you with high-quality counselling services. This includes:

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Basic Details: Name and email address (collected via our website contact form).

Communication Records: A record of our email or phone correspondence.

Special Category Data: If you proceed with our services, we may collect sensitive information regarding your mental health, wellbeing, and medical history. Note: We handle this data with the highest level of confidentiality and legal protection.

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2. How We Use Your Information

We use your data primarily to facilitate your care. Specifically:

Service Delivery: To respond to your enquiries and provide information about our counselling sessions.

Clinical Monitoring: To ensure our services are effective and meeting your specific needs.

Legal Compliance: To meet our professional and legal obligations as a counselling provider.

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3. Legal Basis for Processing

Under the UK GDPR, we process your basic data (Name/Email) based on Consent or Legitimate Interests (to answer your query). For any health-related data, we process this under the condition of Provision of Health or Social Care.

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4. Security & Retention

We take data security seriously. To prevent unauthorised access, we have implemented:

Secure Storage: Using encrypted electronic systems and secure physical filing.

Limited Access: Only authorised staff involved in your care have access to your details.

Retention: We only keep your information for as long as necessary for clinical and legal purposes (typically 7 years after the end of therapy, in line with insurance and professional body guidelines).

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5. Third-Party Sharing

We do not sell, lease, or distribute your personal information to third parties. We will only share your information if:

We have your explicit consent.

We are legally required to do so (e.g., a court order).

Safeguarding: There is a serious risk of harm to yourself or others, as per our professional ethical framework.

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6. Your Rights

You have specific rights regarding your data, including:

Access: You can request a copy of the information we hold about you.

Correction: You can ask us to correct inaccurate or incomplete information.

Erasure: You can ask us to delete your data (subject to legal/clinical retention requirements).

Withdrawal of Consent: You can stop receiving promotional updates at any time.

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7. External Links

Our website may contain links to other sites. Please note that once you leave our site, we do not have control over how other websites handle your data. We encourage you to read the privacy policies of any site you visit.

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Contact Us

If you have questions about this policy or wish to exercise your data rights, please contact our Data Protection Officer at:

ne1counselling@gmail.com

7-15 Pink Ln, Newcastle upon Tyne NE1 5DW