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Urgent and emergency support
The information on this page is for guidance only. We are not a crisis service.
For urgent mental-health help, call NHS 111 and select the mental-health option. The
CNTW service operates 24 hours a day and connects callers with a mental-health
professional who can assess the situation and identify appropriate support.
For people who are Deaf or have communication difficulties:
Text: 07860 064 775
Use SignVideo
Use Relay UK by contacting 18001 111
These routes operate 24 hours a day.
Where someone is in immediate danger, has been seriously harmed or there is an
immediate risk to life, call 999 or go to A&E.
Samaritans
Samaritans provides confidential emotional support day and night, every day of the year. It
can support someone experiencing suicidal thoughts, severe distress or another situation
they feel unable to cope with. Call free on 116 123. Further contact information, click here.
Samaritans is a listening service and does not replace NHS crisis assessment or emergency
services where someone is in immediate danger.
NHS 111 mental health support
Callers speak to a mental-health professional who assesses the situation and identifies the
appropriate response. This may include advice, referral to another service, transfer to the
relevant local crisis team or contact with emergency services where there is a risk to life.
Access and contact:
Telephone: 111 (Select the mental-health option)
Deaf or communication-difficulty text service: 07860 064 775
Relay UK: 18001 111
SignVideo access is also available
CNTW hospital switchboard when outside the local area: 0191 246 6800
Referral route:
Self-referral, family or carer contact, third-party contact and professional referral.
Availability: 24 hours a day, seven days a week.
Shout 85258
Text SHOUT to 85258
People in the North East and North Cumbria may also text CALMER to 85258
Available 24 hours a day, seven days a week. Shout is a text-based support service and does not replace 999 where there is an immediate threat to life or urgent medical treatment is required.